345wiz Frequently Asked Questions

345wiz requires a clear scan or photo of your valid Pakistani CNIC (front and back) to complete KYC identity verification. Depending on your withdrawal method, you may also be asked to submit proof of payment method ownership — for example, a screenshot of your JazzCash or EasyPaisa account confirming the number matches your registered details. KYC is typically reviewed within 24 hours.

First, double-check that you are using the correct email address and password. Use the Forgot Password option on the 345wiz login page to receive a reset link via email. If your account has been temporarily locked due to multiple failed attempts, wait 30 minutes before trying again. If the problem persists, contact the 345wiz support team at [email protected] with your registered email and account username.

No. Each player is permitted one 345wiz account only. Operating multiple accounts is a serious breach of the Terms and Conditions and will result in all accounts being permanently closed and any associated balances being forfeited. If you have accidentally created a duplicate account, contact [email protected] immediately to resolve the situation before it affects your standing.

To permanently close your 345wiz account, email [email protected] with the subject line "Account Closure Request" from your registered email address. Include your username and reason for closure. Any withdrawable balance will be processed to your verified payment method before the account is closed. Note that permanent closure is different from self-exclusion — if your reason is problem gambling, the self-exclusion option is strongly recommended instead.

Log in to your 345wiz account and navigate to the Cashier or Deposit section. Select JazzCash as your payment method, enter the amount you wish to deposit (minimum Rs 500 PKR), and you will receive a USSD push notification or payment prompt on your registered JazzCash mobile number. Confirm the transaction using your JazzCash PIN. Funds are credited to your 345wiz balance immediately upon confirmation.

345wiz processes withdrawal requests within 24 hours of approval for fully KYC-verified accounts. JazzCash and EasyPaisa withdrawals are typically the fastest, with funds arriving in your mobile wallet within 1–4 hours of processing. Bank transfers to HBL, UBL, and Meezan Bank accounts usually take 1–2 business days depending on interbank processing times. Withdrawals submitted on weekends or public holidays may experience slight delays.

345wiz does not charge platform fees on deposits or withdrawals. However, your payment provider — JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank — may apply their own standard transaction charges as per their published fee schedules. These are outside 345wiz's control. We recommend checking your payment provider's current fee structure before initiating a transaction.

No. 345wiz operates a strict same-source withdrawal policy in compliance with anti-money laundering regulations. Withdrawals must be returned to the same JazzCash, EasyPaisa, or bank account used for the deposit. If you have changed your payment method or closed an account, contact [email protected] before requesting a withdrawal so the team can guide you through the verification process required for alternative withdrawal arrangements.

345wiz covers live and pre-match cricket betting across major tournaments including PSL (Pakistan Super League), international Test matches, ODIs, and T20Is featuring the Pakistan national team. You can bet on match winners, top batsman, total runs, over-by-over markets, and more. Odds update in real time during live matches. Simply visit the Cricket section from the main navigation, select your match, choose a market, and place your bet using your 345wiz balance.

RTP varies by game. Most 345wiz slot games have published RTPs between 94% and 97%, which is in line with industry standards for internationally licensed online casinos. The RTP percentage is listed in each game's information panel or paytable. A higher RTP means the game returns more to players over a long run, though individual session results always vary due to the random nature of slot outcomes.

Yes. 345wiz is fully optimised for mobile browsers and works smoothly on both Android and iOS devices without requiring any app download. The platform uses a responsive design that adapts to your screen size, so the full game library — slots, live casino, and cricket betting — is accessible on mobile. Simply open 345wiz in your mobile browser, complete the 345wiz login, and start playing.

Yes. 345wiz features a live casino section with real human dealers streamed in high definition. Available live games include Roulette, Blackjack, Baccarat, and various game show formats. Live casino tables run around the clock, so you can join a table from Karachi, Lahore, or Islamabad at any hour. Live casino games require a stable internet connection for the best experience.

A wagering requirement (also called a playthrough requirement) specifies how many times you must bet a bonus amount before the resulting winnings can be withdrawn. For example, a 30x wagering requirement on a Rs 1,000 bonus means you must place bets totalling Rs 30,000 before withdrawing. Progress towards the requirement is tracked in your 345wiz account dashboard. Different games may contribute different percentages towards wagering completion — check the specific bonus terms on the Promotions page.

Yes. All 345wiz bonuses have an expiry period, which begins from the date the bonus is credited to your account. The expiry window varies by promotion and is clearly stated in the individual bonus terms on the Promotions page. If the wagering requirement is not completed before the bonus expires, the bonus amount and any associated winnings will be forfeited automatically. Check the expiry date of any active bonus from your account dashboard.

This depends on the specific promotion. Some 345wiz bonuses are restricted to slots only, while others may be used across sports betting, live casino, or all game types. The eligible game categories for each bonus are listed in the promotion's terms and conditions. Games that are excluded from a bonus will not count towards wagering requirements. Always check the applicable terms on the Promotions page before using a bonus on a specific game type.

The minimum withdrawal amount on 345wiz is Rs 1,000 PKR. Withdrawal requests below this threshold cannot be processed. There is no upper limit on withdrawals, though large amounts may be subject to additional identity verification as part of standard anti-money laundering procedures. All withdrawals must be made to a payment method that matches the name on your verified 345wiz account.

The minimum age to register and play on 345wiz is 21 years old. This is a strict requirement enforced through CNIC-based identity verification. Players who are found to be under 21 will have their accounts immediately closed, deposits refunded, and any winnings forfeited. Underage gambling is harmful and illegal — 345wiz has zero tolerance for any attempt to circumvent the age restriction.

To self-exclude from 345wiz, email [email protected] with the subject line "Self-Exclusion Request", including your account username and preferred exclusion duration (6 months, 1 year, 2 years, or permanent). The support team will process your request promptly and restrict your account access. Any withdrawable balance will be returned to your verified payment method. Self-exclusion cannot be reversed until the chosen period has fully elapsed.

345wiz provides five responsible gaming tools accessible from every account: deposit limits (daily, weekly, monthly), session time limits, cool-off periods (24 hours to 30 days), self-exclusion (6 months to permanent), and reality check notifications. These tools are available in the Player Protection section of your account dashboard or by contacting [email protected]. 345wiz also monitors behavioural patterns and may proactively contact players showing signs of problem gambling.

The fastest way to reach 345wiz support is via email at [email protected]. The support team is available 24 hours a day, 7 days a week including Pakistani public holidays. For account-specific queries, include your registered username or email address in your message so the team can locate your account quickly. For urgent responsible gaming requests such as self-exclusion, use the subject line clearly so it is prioritised immediately.